Rental Information

Duration & Logistics

How is duration calculated?
Duration is calculated as 24 hours per day of the rental. So, if you are booking a 1 day rental, you could book for 1:00 PM Tuesday to 1:00 PM Thursday.
Can I pickup the rental? Where?
Yes, rental pickups are free. All rentals are picked up and dropped off from our Lakefield store, unless special accommodations have been made,
Can you deliver the rental to me?
Yes, we deliver within 300km at a rate of $10 + $1.25/km. Because rentals require 2 trips (1 to pickup and 1 to drop off, 1 to pickup) the rate is calculated at $20 + $2.50/km.
Will you setup/install the rental when you deliver?

No, setup/installation is not included.

Contracts

Is there a contract?
Yes, the person paying for the rental will need to sign our rental agreement upon pickup/delivery.

Availability

How many of each item do you have?
We have between 2 and 6 of each item available for  rent.
Will kayaks become available again this season?

Yes, they will! We don't have an ETA on our new kayaks yet, but when we do, they will become available.

Cancellations

Can I cancel my rental?
Yes, you can cancel your rental bookings.
Rentals cancelled within 48 hours of the start date and time are eligible for a 100% refund. Rentals cancelled with less than 48 hours notice before the start date and time are eligible for a 50% refund or 100% credit towards future rental.
How can I cancel my rental?
You can cancel your rental by emailing orders@cottagetoys.com with your order # or by calling us at 705-652-6852.
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